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FAQs

What goes into our candles?

Our candles are made with 100% beeswax infused with premium fragrance oils that are both phthalate-free and CMR-free, ensuring a natural, clean burn every time.

Odoratus is a Portuguese brand dedicated to creating handmade beeswax candles with intention, care, and sustainability at heart.

Each candle is crafted in Portugal using 100% natural beeswax, a wood wick, and premium fragrance oils — no toxins, no paraffin, just pure light.

Inspired by slow living and the beauty of minimalist home decor, our candles are designed to bring warmth, calm, and character into your space.

Whether you're looking for eco-friendly gifts or elegant pieces to enrich your rituals, Odoratus invites you to slow down, breathe in, and light up your moments.

Candle maintenance and care tips

Since our candles are meticulously crafted using 100% beeswax, wood wicks, and premium fragrance oils, it's essential to follow these tips to ensure both optimal performance and safety—especially the first one:

1) always trim the wick to 1/4 inch or 5mm before every burn,

2) keep the wax pool clear,

3) allow the wax to melt fully (around 2 hours) to avoid tunneling,

4) limit burning sessions to 4 hours,

5) maintain a safe distance between candles,

6) use proper holders and lighting tools,

7) burn the candle in a well-ventilated area free from strong drafts.

More information on the Candle Care Tips page.

To get the most out of your handmade beeswax candles, it's important to follow a few simple candle care tips.

In this guide, you’ll learn how to burn your candle properly, extend its life, and ensure a clean, even flame. From trimming the wick to avoiding tunneling, these eco-friendly practices help you enjoy every burn safely and beautifully.

Caring for your natural beeswax candle not only protects your space — it also honours the craftsmanship behind every piece.

Special Requests? Let’s Make It Happen!

Looking for a custom candle for a special occasion? Whether it’s a wedding, christening, or another meaningful event, we’re happy to create something just for you. Get in touch to discuss details—we’ll do our best to bring your vision to life!

For custom candle orders, please note that we require some advance notice to ensure everything is made with care. Depending on the size and complexity of the order, I kindly ask for a lead time of 2 to 3 months. Thank you for understanding!

Use the contact form above or you can contact us at customcandle@odoratus.pt
or through WhatsApp message to +351926176022.

Our store location

We're a small business based in OPorto, Portugal.

We do not have a physical store at the moment, however we love connecting with our community and often participate in local markets.

Follow our social media pages to know which markets we'll be attending and explore our collections in person.

Shipping Policy

✈️ Vacation Notice

We’ll be on vacation from October 1st to October 17th.
All orders placed during this period will be processed starting October 18th.

Thank you for your understanding and patience! 💛

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We offer shipping across the EU, with different options depending on your location:

  • Portugal Mainland & Spain Mainland: Enjoy free shipping on orders over €120.
  • Portuguese Islands: Free shipping applies to orders over €160.
  • Spanish Islands & Other EU Countries: Shipping is tiered based on the weight of your order. Although we can’t offer free shipping at the moment, we cover part of the shipping cost to make it more accessible.

Shipping rates are calculated automatically at checkout, so you’ll always know exactly what you’re paying.

You can find the full list of destinations and estimated delivery times on our Shipping Policy page.

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with the label cards, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at returns@odoratus.pt or through WhatsApp message to +351926176022. Once accepted, we will get back to you with the necessary information for the return.

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.